Role:
• Managing, developing, and supporting the team with 5 direct reports
• Conducting regular 1-2-1’s
• Ensuring that all invoices are raised and sent in a timely manner
• Involved in process improvements
• Reviewing the reconciliation radio orders and invoices
• Ensure all monthly statements are created, reviewed and sent to customers
• Resolve queries, identifying root causes, propose and implement he necessary changes to prevent recurring issues
• Ensure all sales ledger activities are accurately recorded in a timely manner and all activities are completed to meet weekly and month end requirements.
• Degree level candidate or equivalent
• Hands on, experienced people manager with a strong background in leading and motivating teams, with a passion for customer service
• Able to own an issue until the problem has been resolved
• Process driven
• Experience in dispute management and resolution
• Attention to detail and strong with numbers
• Ability to manage own workload whilst overseeing the team
• Self-Motivated to complete tasks to a professional standard
• Ability to Multi-Task and manage priorities
• Ability to work Methodically and Logically with good attention to detail
• An Aptitude for problem solving
• Ability to communicate with a range of people – both internal and external
• Clear, concise and professional written and verbal communication
• Literate and numerate
• Ability to work independently and to a high level of competence on a number of projects at any one time without compromising quality or attention to detail
• Ability to prioritise and take responsibility for own workload
• Excellent working knowledge of Microsoft Office, in particular Excel and Outlook
